What is your refund policy?


Our refund policy is that you may cancel your course reservation and receive a full refund if your request is submitted and received via email at info@swiftresponse.ca with 20 days or more between your cancellation request and the original date of the course. If you register for a course with less than 20 days between the date of the course and the date you register, you are not eligible for a refund.

All refunds are subject to a 5% processing fee. 

If you need to reschedule and you provide notice to us prior to your course start time, we will reschedule you to a later date. If you need to reschedule more than once, a 50% course fee charge will be applied to subsequent reschedulings.

If you do not provide notice prior to the class start time (i.e. you are a no-show to the course you registered for), you may be subjected to a rescheduling fee equal to 50% of the course fee. Subsequent no-shows will result in forfeiting any credits you have with us. 

If you register for a course by paying a registration deposit, you have the option to cancel your reservation and receive a refund if you share your cancellation request with more than 20 days between the date your cancellation request is received and the first day of the selected course. To continue to hold your reservation, you must pay the remaining balance of the full course fee 20 days prior to the course start date. 

Swift Response reserves the right to cancel a course if required, and if this occurs, will provide a full refund for payments made for the course that is cancelled. 


What is the difference between the Red Cross First Responder Program and the Red Cross EMR Program?

The First Responder Program is a 40 hour program that provides advanced first aid training for first responders such as police, lifeguards and workplace responders, as well as Athletic Therapists, and students looking for careers in these fields. 

In the First Responder Program, participants learn to respond to traumas such as car accidents, and injuries.

The EMR (Emergency Medical Responder) Program is an advanced, 80 hour course, which is ideal for first responders such as firefighters, medical responders, and emergency service personnel who function as a member of the health care team in a pre-hospital setting. This course covers all First Responder
material, as well as more advanced First Aid, with additional focus on real-life scenarios.

The EMR Program reinforces and refines the First Responder skills, while adding additional skill sets such as chest auscultation , neonatal assessment, neurological assessment, patient transportation and specific medical emergencies. 

Still have questions?  Contact us

Do you have reviews from previous students that I can read?

Yes absolutely!  We are listed on Google, and encourage our students to share their honest feedback once they have taken a course with us.  Visit our Google My Business Page for Swift Response and read our reviews. 

When will my first aid certificate be issued?

We issue certificates within 7 days. If you require your certificate sooner, ask your instructor for a temporary certificate on the day of your in-class training.

If you have taken a course with us and you have not received your certificate, email us at info@swiftresponse.ca. If you are having issues accessing your Red Cross account,  please contact the Red Cross at 1-877-356-3226


Can I recertify first aid training more than once?

Whether or not you can recertify more than once depends on the course that you are taking. For courses regulated by the WSIB, so all basic First Aid and CPR programs, you are only able to recertify once.  When you take the full course, you can recertify by taking a recertification course BEFORE your current certificate expires.  This will renew your certificate. The next time your certificate expires, you will need to sign up for the full course again.  Details on this can be found on the WSIB website under "How often does training need to be renewed". 

For the advanced First Responder and EMR level training, you can continue to recertify without having to redo the full course, as long as you do not let your certificate expire.