FAQs

What is the difference between the First Responder Program and the EMR Program?

The First Responder Program is a 40 hour program that provides advanced first aid training for first responders such as police, lifeguards and workplace responders, as well as Athletic Therapists, and students looking for careers in these fields. 

In the First Responder Program, participants learn to respond to traumas such as car accidents, and injuries.

The EMR (Emergency Medical Responder) Program is an advanced, 80 hour course, which is  is ideal for first responders such as firefighters, medical responders, and emergency service personnel who function as a member of the health care team in a pre-hospital setting. This course covers all First Responder
material, as well as more advanced First Aid, with additional focus on real-life scenarios.

The EMR Program reinforces and refines the First Responder skills, while adding additional skill sets such as Chest oscillation, neonatal assessment, neurological assessment, patient transportation and specific medical emergencies. 

Still have questions?  Contact us

Do you have reviews from previous students that I can read?

Yes absolutely!  We are listed on Google, and encourage our students to share their honest feedback once they have taken a course with us.  Visit our Google My Business Page for Swift Response and read our reviews. 

What is BLS, is it the same as HCP?

The Canadian Red Cross's BLS (Basic Life Support) is an updated version of the HCP (Health Care Provider) to meet the requirements to be an approved prerequisite for the ACLS (Advanced Cardiovascular Life Support) designation. Anyone that previously required CPR/AED with level HCP will now require CPR/AED with BLS.

Visit our BLS add-on description to learn more about this program. 

What is your refund policy?

 

Our refund policy is that you may cancel your course reservation and receive a full refund if your request is submitted and received via email at Steve@swiftresponse.ca with 20 days or more between your cancellation request and the date of the course. 

All refunds are subject to a 5% processing fee. 

If you choose to cancel your reservation or are unable to attend a course and there are less than 20 days between your notification of non-attendance and the course, your course fee will be held as a credit with Swift Response that can be used towards another course date or offering.

If you do not provide notice (i.e. you are a no-show to the course you registered for), you may be subjected to a rescheduling fee equal to 50% of the course fee. Subsequent no-shows will result in forfeiting any credits you have with us. 

If you register for a course by paying a registration deposit, you have the option to cancel your reservation and receive a refund if you share your cancellation request with more than 20 days between the date your cancellation request is received and the first day of the selected course. To continue to hold your reservation, you must pay the remaining balance of the full course fee 20 days prior to the course start date. 

Swift Response reserves the right to cancel a course if required, and if this occurs, will provide a full refund for payments made for the course that is cancelled. 

When will my certificate be issued?

We issue certificates on Tuesdays and Thursdays each week.  If you have taken a course with us and you have not received your certificate, please contact the Red Cross to determine if there is an issue with your My Red Cross account.  They can be reached at 1-877-356-3226